Each customer must contact us by phone or by e-mail to request a Return Merchandise Authorization (RMA) number for any returns. If the return is made within 60 days of receipt of the merchandise, the returned merchandise will be eligible for our Money Back Guarantee.

If the merchandise is returned after 61 days, the return will then be handled as a store credit. All returned merchandise must be received within 20 days of issuance of RMA. If an item is received more than 20 days after the RMA was issued, a store credit will be applied.

If there is a problem with your order that was the fault of Doctor-Ink, we will take the necessary steps to make it right. We will be happy to reimburse the customer's ECONOMY GROUND or US MAIL return shipping costs in the following situations, provided the customer includes proof of the charges paid:

• The cartridge received was not what was ordered.
• The cartridge received was defective (and you have contacted us within 60 days of receipt)
• The condition of an incorrectly shipped cartridge.

Under no circumstances will Doctor-Ink reimburse any expedited shipping charges for returned merchandise. Thank you again for your business.