How do I check on my order? One of our support center representatives will gladly assist you or you can go
directly to our "on-line" customer service section:click here. You may send us an
e-mail at sales@doctor-ink.net or call Toll Free at: (877) 799-4779.
Is my customer information safe? Encrypted? Yes, it is. We use SSL (Secure Socket Layer) to protect your information. We also
do not store any credit card numbers on our servers. For more information on
Privacy and security, click here.
If I order today, when can I expect to receive my order? All Internet orders are shipped once they are credit-verified. Once credit approval
has been obtained your order will ship via the method you selected. Most orders
take 2-3 days.
Why should I open a "member's" online account? Opening a member's account with Doctor-Ink online gives you several advantages. All of your bill to information, printer & cartridge information, order history will be saved (remembered) for your next visit.
Can I ship to a different address than the address on my credit card? If your shipping address is different from your billing address, Doctor-Ink requires
that your "bill to" address is the same as your credit card mailing address. You can contact your credit card company by calling the
1-800 number on the back of your credit card. Doctor-Ink requires this in order to
protect our customers from credit card fraud.
How can I calculate shipping costs and tax? We have a flat $2.98 shipping cost on all inkjet cartridge orders and all orders over $49.00 for inkjet, $99.00 for toner orders are shipped free. We
collect sales tax for the state of South Carolina only. All orders outside of South Carolina
are not subject to state tax.
